Oh Redbox, why doest thou treat me so…

I added another item to my new years resolution, ask more question and send more emails to companies that do not have your questions answered in their Help/Frequently Asked Questions section.  So here’s to #5 on the list.

I love watching movies, all kinds of genre’s catch my attention.  Although which one I watch depends entirely on my mood.  As you know, in the spirit of spending more time with myself, I have rented quite a few dvds in just this past week alone.   I rent from the local redbox machines, which are quite convenient.  For $1.00 you can rent a new released dvd if you’re at the machine bright and early on the Tuesday morning it comes out or with a reservation on their website. When you return it and you happen to be in a different location, its OK, you can return it to another Redbox location.  So Sunday night I rented 3 dvds, went to bring them back on Monday and the machine was full.  If there are not enough slots to hold another dvd the machine says ‘Sorry this machine is full, please bring the dvd to another redbox location’.  So I had the free First Monday coupon code and rented another movie.  Now there was space for 1 more dvd in the machine and returned one.  But then I still had 2 dvds left to return.  As luck would have it, a man and his son rented 2 dvds, enough room for the rest of mine.  I then leave to go to Stop and Shop to run an errand for my mum and I decide since I have my boyfriend’s coupon code that I’d pick up another dvd.  In my head I’m thinking what are the chances of the machine being full again tomorrow.  Well that was wishful thinking!  I went to bring back my two dvds on my way to work in the morning to read FULL… stopped at the Stop and Shop in Shelton, where I thought for certain I could drop it off, NOPE FULL!!!  Stopped at one in the afternoon, FULL!! So I took a look at redbox’s Help section on their website.  They address what happens if it is full, to stop at another location or you can keep it for another day and pay the daily fee.  I did not see what to do if it happens to you two days in a row, so I wrote them a letter.  Like to hear it? Here it goes:

Hi,
I understand that if you cannot return a dvd because the redbox is completely full, and won’t allow you to return a DVD, I am to return the DVD to another location. However, I am having an ongoing issue whenever i go to return a dvd the machine is full, i go to another location and the machine is full.  Sunday I rented three dvds and went to return them on monday…I had to swap out dvds by renting new ones, which is fine whatever, but then I tried returning the ones i got monday night on tuesday, again sorry machine full…SO i kept them an extra night, what’s 2 bucks…but they were already watched…I attempted to return them this morning…again Sorry full, went to the stop n shop in shelton, sorry full, tried again a few minutes ago, sorry full, I am not keeping them another night to be charged another two dollars for dvds i watched on monday night and couldnt return on tuesday because all the machines are full.  I like redbox, i like the fact that new releases come out on tuesdays, i like that its 1.00 to rent, i like that i can return it to another location, I mean how convenient is that….but this is progressively annoying.  Can you please tell me what to do when you’ve gone two days in a row without being able to return your dvds because the machine is full?

thanks in advance
arelis
“If you want to get somewhere you have to know where you want to go and how to get there.  Then never, never, never give up.”

~ Norman Vincent Peale
 

On my way home at another location, FULL!  I finally found a redbox at another Stop and Shop to return my dvds to, and as I inserted them into the machine I had serious thoughts of renting from redbox again.  However, seeing as this was my first run in with full machines after months of renting from them and because of the value it does provide, I’m sure I will.

Most might find that writing an email like that is just a complaining consumer/customer letter that will more than likely be ignored or responded with a “Sorry for you inconvenience”.  This may be true.  However, it also alerts the company in question of a potential ongoing issue that was never brought to their attention.  It also may result in a reimbursement, either in partial or in full.  So in the email give a compliment, what your dilemma is and how you would like it to be resolved, or ask how they would normally handle that situation as they may just not have it posted.  I’d be interested to hear some of your stories from the past and in the future. 

On a happier note, I’ll be adding a “DJrel’s Movie Review” soon so look out for that.

Until tomorrow, Be Safe!
Make Your Voice Heard!
DJrelat7

To Procrastinate Or NOT To Procrastinate…that is the question

I am doing awesome on my New Year’s Resolutions…although I only got to the first three on my list as I’ve put off finishing it. Procrastination is my number 4 for this year and this is something I work on every year and always manage to procrastinate working on it. LOL

You’d be proud to know that I entered Target last night to buy a heater, pick up some Gatorade and a few things for my mom, AND I DID NOT BUY ANYTHING EXTRA!!! YAY ME!!  Well, I take that back, I picked up some ornament hangers that were on clearance, but I only paid 60 cents for them, a count of 150 no less.  Always buy decorations and such on the off season! You can save SO MUCH money by doing that, it’ll scare you! The day after Christmas is when you should stock up on next year’s wrapping paper and gift bags.  The fall is when you should buy a really nice charcoal/gas grill or air conditioner for next summer.  I think you get my point.

Its day 5 and I’ve done well so far but i need you to pray for me!  I am helping one of my best friends look for shoes for the bridal party for her wedding in May.  I went online today to look at some potential shoes, and there were sooooooooooo many nice ones I wanted.  It was very painful to not click on them and put them in the cart, punch in my credit card number and have them the next day.  I am strong willed but the voices are loud.

I have yet to go to the gym to work on my healthy weight, remember I suffer from procrastination, although I will get on that starting Monday!  What exercises do you do, aside from the gym, that gets you motivated to work out the next day?  Let me know please!

I’ve done a great job with spending time with myself and speaking of that I plan on doing it right now.  Redbox has free coupon codes the first Monday of every month, and yesterday I got codes from my cell and my boyfriend’s.  I have The Other Man and Hangover waiting for me and I will join them now.

Before I say good bye I’d like to share a site with you for shoes, in case you are not a shopaholic or know someone looking for shoes for a wedding or special occasion.  There are other things on this site as well. Check it out its…www.6pm.com. As I write my blogs more sites will come to mind that will save you money and still support a shopping habit. You can find these sites in the left panel labeled DJrel Finds.  Enjoy!

Until tomorrow, be safe!